https://en.wikipedia.org/wiki/National_Broadband_Network
NBN is the largest infrastructure project in Australia's history and it has been the subject of significant political contention, particularly about the speed. But the roll out has been fraught with problems and the liaison with users has the worst piece of customer service it has ever been my misfortune to come across. I was not ever advised of the disconnection of my service and only discovered the timing when my internet went dead mid morning.
It took me an hour on the phone to find out what was going on. This despite the fact that I had placed an order for the new connection a couple of weeks back, when they told me a technician would visit on 15th June. They did send me a new Gateway and some connecting cables which I have been able to set up myself, but there was never any advice that the date of connection had been bought forward. I think half the problem is due to the fact that Telstra (my supplier) and NBN both use overseas support. The problem being that they apparently do not advise there support staff of any timings.Possibly you are experiencing similar problems with The National Broadband Plan in America?
Anyway my internet and telephone appear to be working but I do not notice any increase in speed.
