Beware Basili cases
Posted: Tue Sep 21, 2021 7:58 pm
Just a word of caution for people who might want to order cases from Ciro Basili. Here was my experience:
Contacted him early this year about a new design of sackbut cases and an order for six, for my colleagues and I. His quote was 1 month for the making, then 1 month for shipping. He said ours would be the next order he tackles. We officialised the order mid-march. Paid by PayPal at his request (and thank god I did!).
Then, delays, delays, delays. Paypal taking time to release the money, moving houses and such, and "oh I work alone so it takes time" (yes but you knew that when you quoted 1 month instead of the several that it apparently takes...)
Then, radio silence. He stopped responding to my e-mails, despite repeated attempts at requesting an update asap. I finally opened a case with PayPal and elevated it just before the 180 day buyer protection expired. Refund received now, at least. But a massive waste of time and energy.
Not recommended! YMMV of course.
Contacted him early this year about a new design of sackbut cases and an order for six, for my colleagues and I. His quote was 1 month for the making, then 1 month for shipping. He said ours would be the next order he tackles. We officialised the order mid-march. Paid by PayPal at his request (and thank god I did!).
Then, delays, delays, delays. Paypal taking time to release the money, moving houses and such, and "oh I work alone so it takes time" (yes but you knew that when you quoted 1 month instead of the several that it apparently takes...)
Then, radio silence. He stopped responding to my e-mails, despite repeated attempts at requesting an update asap. I finally opened a case with PayPal and elevated it just before the 180 day buyer protection expired. Refund received now, at least. But a massive waste of time and energy.
Not recommended! YMMV of course.