Quote from: BGuttman on Jul 06, 2017, 07:47AMThat's what I got. It's a good way to get all the notes.
That's what I got too, and it's a great approach.
I'm just not so sure we have the right root cause yet.
I had an engineer in my office this morning, trying to trouble shoot a humidity problem. He's an excellent designer due to his single minded focus, which makes him a terrible trouble shooter. (and Dunning-Kruger is well at work here!) He leaps to a diagnosis, and then attentional blindness makes him impervious to new data.
He told me he knew what the problem was and he was going to collect data to confirm it. I had a moment of weakness and interrupted him, told him he should never collect confirmatory data, he already had that - what he needed to look for was data that could refute his conclusion. Of course I made no impression. Hee, hee.
Of course the excerpt isn't quite the same scenario, yet having an idea of the correct root cause does make a difference.